By Melissa A. Vitale Call outs or call ins can come in many forms: comments, standalone videos, duets, press releases and news stories. I’ve seen accusations thrown at friends and clients ranging from racism, sexual harassment, abuse, addiction, and even more severe federal crimes and varying from real to fabricated. This post is not about determining the validity of accusations and allegations. Neither is this post to belittle the severity of the accusation. Some people and businesses need to be called out or in. The following is a combination of any advice that I’ve advised to the humans behind the brand in these situations. We humans are emotional beings and sometimes our emotions, especially when heightened, can make us react outside of our best interest. When you're a public figure, it's an especially precarious road to navigate. There are ways to circumvent even the truest and worst accusations in a way that is thoughtful both to a company and anyone harmed. The whole of the below advice is not applicable in every instance, as I wouldn’t recommend non-response to something that has seemingly caused harm or has wide exposure like a news-story or viral (1M+ Engagement) social media content. However, if you are in a position that cancelling or accusations can have an impact on your business’ or personal success, I do recommend reading all of the options and fitting what applies best to your current or potentially upcoming situation. Think About Your Mental Health Before whatever response you’re about to take, whether no response or recruiting a crisis publicist, think about where your mood state is after the call out (or in) and do something that will lift you up regardless of how the scenario plays out. Maybe you want to spend some time with family, exercise it out, hermit away. Think of what could shore up your mental health to help you handle this crisis the best way possible. If it looks like a long road ahead, plan something that can help lift your mindset in the long and trying days to come. Take Your Time [...if Possible] An immediate response can devoid the time for consideration of the most successful approach. When we’re first called out, we experience a lot of emotions. We get angry. We internalize. Sometimes you need to separate yourself from the post before responding. If you have time to, maybe it’s not as time critical and widespread, I recommend doing an activity and going about your day until the extent that you momentarily forget about it. Feel free to make a draft of your response before walking away but don’t you dare post it. When you return to your original thoughts after separating yourself, you often find that that your initial response is often more emotionally charged than impactful. Sometimes you require an immediate response and if you are feeling overwhelmed and unsure of the best course of action and potential outcomes, a crisis publicist could help guide. Don't Put Your Hands Up Our instinctual response to criticism is to put our hands up to brace for the attack. When you do that you are blinded by feedback about yourself, leadership style and organization that could be critical. When we put our hands up, we shield the emotional attack without listening to the feedback. Not all criticism should be acted on or even internalized in some cases, however all criticism should be heard as it could help your leadership strategy or brand direction going forward. REFLECT Before dismissing the call out or in as false and malicious, do an internal stock. We should always be listening to victims and if someone was harmed by your actions, you need to understand why, how, when, what etc to be able to create a thoughtful response that isn't a thin bandaid on a gaping wound. If there isn't merit to the accusation (specifically, its provable that the accusation is false: a former employee claiming a company doesn't pay on time with timestamped direct deposits matching and fulfilling the contractual obligation), it's still good to think about "how did this accusation come about? Are there times when this could be true for a new employee? Or maybe a contractor with another service provider? It could help you figure out areas of improvement within your organization or personal actions that will create a smoother operation in the future and prevent the need for factual call outs or ins. Ask for Feedback Internally BEFORE Posting Publicly At the center of a call in or out, you often have an emotionally-charged response that detracts from what is really required as a response. You want to defend yourself, maybe even lash out in return. A trusted friend or colleague can help you discern how your proposed response will be received. If you disagree with their feedback and feel strongly about including the part they suggest you take out, find another person as a tie-break of sorts. If two people disagree with your approach, you may want to take a step back before starting your defense. Sometimes the Best Reaction is No Response Depending on the severity, exposure, platform, and legitimacy of the call out, responding can draw more customer attention than it previously had. If the New York Times accuses you of something with your company (sexual harassment, racism etc) you need to hire a crisis publicist immediately. If however a Twitter account with six (6) followers and no picture is saying you abuse baby kittens in comments on your posts, it probably doesn't warrant a response. Call outs and ins have a place in society and industry to draw attention to problems when action has otherwise been put off or victims are long-ignored. Call outs and ins can also produce powerful results that change culture and benefit many. Personally, however they can be intimidating, stressful, and draining. When managed thoughtfully, the subject of the call out or in can make it through with their reputation, business and social life in tact. For plant and intimate wellness brands hoping to distinguish themselves in their industry and cement their name in history, become a client:
https://www.melissaavitale.com/become-a-client.html To learn more about Melissa A Vitale PR, view Client Case Studies: www.melissaavitale.com/case-studies.html
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Ask a Publicist: Should I Invest in a TikTok Strategy for my Plant or Intimate Wellness Brand?1/22/2024 By Melissa A Vitale There are so many success stories of brands who have gone viral on TikTok with a simple video that flooded orders for their products to the extent of selling out or getting temporarily shut down by their bank under suspicion of fraud. As a millennial who witnessed the birth of Instagram, FaceBook and MySpace (remember when?) has seen social media platforms like SnapChat, Tumblr, Vine and Vimeo come and go from marketing significance, I am always personally fascinated by how brands utilize the latest social media craze to build a community, reach their target and even un-targeted audience, and gain global recognition with a few thoughtfully planned and well-timed posts. I currently have no desire to be a content creator, but I love to be a content consumer when I take short breaks in my day. Without a plan to add TikTok to my offerings of professional services, I personally have resisted downloading the TikTok app; the reposted Reels on Instagram are enough distraction for me. Many of my colleagues are freelancers who need to have an established personal brand on social media in order to get bylines in our ever-competitive media market. From watching Sex Writers and Sex Educators interact with TikTok, I've learned from their experiences what plant and intimate wellness accounts can expect when trying their hand at TikTok. I've heard from cannabis and intimate wellness brands who have tried their hand at TikTok to promote their products that unlike instagram where you can link you products in a shoppable post, any links that lead to a page selling cannabis accessories or intimate wellness products has the risk of being taken down. Brand ambassadors promoting a product tend to have better success in a product going viral on TikTok as far as product promotion for plant and intimate wellness brands however, the product itself may not be able to be shown. For instance, content creators talking about a powerful orgasm from a specific toy won't show the actual toy but link to it or offer a discount code. I've seen cannabis brands have success posting about their products with an aggregator link like a blog post that has the shoppable link in the post. While Meta's Instagram and Facebook have clear guidelines for what can or cannot be included in posts like genitals including female nipples (though not male), and words like "sex", "porn", and "sex work", TikTok doesn't have a "nipple", or a clear framework for what will or will not be taken down. Educational content that is more informative than vulgar like how to put in a tampon or shop for condoms can be taken down while nudity has been left untouched for some creators. What many creators have noticed is that it depends on who is reporting you, unlike Instagram which uses content moderators and AI to snuff out content that they believe doesn't fit their guidelines. Instagram usually has some type of appeal process for when AI can't tell the difference between a rose and a vulva, or educational content gets taken down that doesn't actually violate the guidelines, but I've heard TikTok is different. Once a video is gone, there's little opportunity for a repeal. Limitations often breed innovation and TikTok's intimacy educators and plant wellness advocates have found ways to keep providing informative and destigmatizing content. However, these solutions often dilute the brand. Words and phrases like "Erotic", "Sex Work", "Sex" and "Porn" have been butchered to "Er(*)tic", "S/W", "Seggs" and "P*rn". For brands whose target audience is people on the internet like an advocacy group for online safety for sex workers or an accessibly priced vibrator that is an easy and no-remose impulse buy, these negotiations aren't horrible although casual viewers may not take the time to translate the censorship to engage with the content. On the other hand, marketers for a luxury vibrator brand wouldn't want their products being called a "Seggs Toy" as the brand didn't invest in luxury details to have their toy lumped in by association with thousands of products that don't have similar attention to detail and intuitive innovation. Cannabis brands often have to blur out any cannabis, like nugs or ground up herb. If you're main product is cannabis, you're blurring out your flagship products that set you apart and best-sellers with cult followings. Imagine if Hamburger Helper had to advertise on TV with their product blurred out. Subliminal messaging may work for a one-off experimental advertisement, but consistently wouldn't allow the brand to build global recognition. The long and short of it: if you have a talented social media manager who can spare a few moments to create a TikTok here or there, it's absolutely worth a try if your brand aligns with the internet censorship guidelines. Something to keep in mind however, since TikTok's censorship is not consistent, your favorite videos may be taken down without warning or opportunity to repeal the decision. TikTok accounts that garner the most views are posting consistently. For plant and intimate wellness brands hoping to distinguish themselves in their industry and cement their name in history, become a client:
https://www.melissaavitale.com/become-a-client.html To learn more about Melissa A Vitale PR, view Client Case Studies: www.melissaavitale.com/case-studies.html By Melissa A Vitale With continually reduced staff, freelance budgets and increased global events with local impact, in today's ever-evolving media market, public relations takes creative ideas, genuine relationship-building between a brand and reporter, with the biggest ingredient to successful story placements: time. Even with passionate interest from editors and journalist, a single evergreen profile can take six months from pitch to publication, which is why publicists often work multiple stories at a given time to ensure continued consistency in their results. One story may be in the fact-checking phase right before publication, another journalist is working on the pre-interview in preparation to pitch the story to their editor, and another editor may be arranging photography assets, which happens before fact-checking. The result for clients: a profile averaging every two to six months. With all those moving parts, it's no surprise that entrepreneurs want to take a pause from Public Relations during their slower seasons to maximize their rest. Despite the lack of revenue, Publicists often welcome a break from pitching a client especially if it's a short month or two-long pause. A break in your PR campaign can have benefits beyond recuperating before a busy season. For freelancer writers trying to find the right publication for their desired angle about a client, there is less pressure to find a home as soon as possible. They can take their time researching editors, asking for referrals, and crafting a perfect pitch without a million follow-ups from the publicist. For momentarily-deflated writers who have received passes on stories about the pausing client, a few months can turn the tide of social conversation where that angle would be timely and therefore accepted. Especially for single entrepreneurs in the need of a break from public relations from being burnt out with interviews, media interactions and creativity is severely effected, take a break from PR. Your publicist doesn't want an interviewee running on empty with runoff thoughts and missed key message opportunities. As entrepreneurs, we create our best with a full cup. A month of rest can lead to more money making opportunities with a creatively strategic mindset than when you're stretching your brainpower thin. If you've had a passing or invasive thought along the lines of "wow, if I do one more interview I'm going to scream into the abyss" or are starting to have anxiety nightmares revolving around press, definitely consider pausing your public relations campaign during your next slow season. Your sanity and publicist will thank you. Every publicist is different so inquire about your publicists expectations from taking a break. As long as you don't exceed two short breaks a year, taking a month or two long pause won't impact your campaign significantly, though it will delay it noticeably. Because of the multi-prong and long-lead nature of media relations, its no surprise that inconsistent public relations efforts yield inconsistent results. As mentioned above, during any given month, a publicist is working with a number of journalists and editors in various stages of writing a story about the client. Publicists typically work on about three to five stories per client per month. Many of those stories overflow to oncoming months. When a client pauses, a publicist will inform every journalist that is working on a story that the client is taking a brief pause and intends to come back. Publicists must notify the journalists in regard to transparency in the relationship, in addition to avoid working without compensation. Often times, unless the story is already written and only awaiting photography and fact-checking, the journalists take the story off their pitch list and won’t pick it back up until they’re pitched by the publicist signifying the client has returned. That could extend a three to six month timeline for a story by the length of the pause, potentially longer if the pitch process takes longer with a change in social conversation. If your business goals hinder on consistent profiles around your company, products or thought leadership regularly, consider talking to your publicist about a break in interviews rather than a break in services. Your publicist can continue to secure interest and line up interviews for you upon your return from your time away from interviews. If you are moving forward with taking a break, be conscientious of timing. Public Relations agencies can have pauses when they are not taking new business. Publicists know to expect the unexpected and anticipate a revision or shift of strategy when a client resumes their campaign. When clients take a pause in their retainer, they can lose the privileges of clients - many agencies have set dates and times for discussing new business, even if you are a returning client. Have an idea of your restart date when you pause with your PR firm and give them enough [2+ weeks] notice when you're ready to return. Switching public relations firms between a break can maximize your time away from media relations when you're dissatisfied with your current service. The time away from pitching are ideal for any re-strategizing or passing off services to a new firm. Every public relations expert has different connections and areas where they exceed, therefore trying out a different PR firm can yield different and potentially better results. Before you switch, make sure to doublecheck fine print of your previous contract as well as your new contract. Always make sure there's an out to any multi-month or ongoing contract (15 - 30 days is desireable). Any contracts without a mutual resignation process in place is often a major red-flag in the PR industry. Note that when switching firms, stories being written with one PR firm usually don’t carry on if they’re before the photo and fact-checking process. Unless you're running up credit, don't consider money when thinking about a pause. Because a single story can take six months from first pitch, taking a two month break can derail a number of stories already past the pitch or even interview process. Journalists don't know that a client is coming back, and therefore they may completely scrap the story and restart at the pitching process. Missing two months in PR can cost more in missed opportunity from potentially secured placements than two months of your PR retainer. Any good publicist can navigate breaks when their clients require it to keep going. Make the decision on taking a break from your public relations campaign based on your needs. For plant and intimate wellness brands hoping to distinguish themselves in their industry and cement their name in history, become a client:
https://www.melissaavitale.com/become-a-client.html To learn more about Melissa A Vitale PR, view Client Case Studies: www.melissaavitale.com/case-studies.html |
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